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And yet reviews are public and highly persuasive in purchase decisions, so the stakes are much higher.
Here are suggestions to respond to challenging guest reviews in a way that casts your property in a more favorable light.
As with all reviews, you have an internal and an external response.
Occasionally we see comments like this: “John at the front desk was rude and unhelpful.” How to respond?A reputation management tool like Review Pro will help you identify patterns, so you’ll know where to prioritize resources—in training, marketing, capital upgrades or elsewhere.